Return and Exchange Policy for BMTSuperlok.com
At BMTSuperlok.com, we strive to provide high-quality products and a seamless shopping experience. If you’re not entirely satisfied with your purchase, please review our policy below to understand how to proceed with a return or exchange.
Standard Returns and Exchanges
-
Eligibility:
- Returns or exchanges are accepted within 30 days of the original purchase date.
- Items must be in new, unused condition and in their original packaging, with all parts and accessories included.
-
Return Process:
- To initiate a return, please contact our customer support team with your order number and reason for the return.
- A return authorization and instructions will be provided. Returns sent without prior authorization may not be accepted.
-
Refunds:
- Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
- Approved returns will be processed, and a credit will be applied to your original payment method within 7-10 business days, minus any applicable restocking fees.
Exclusions
Please note that the following items are non-returnable and non-exchangeable:
- Special Orders: Any items specifically ordered to your specifications or as one-time requests.
- Discounted Items: Products purchased at a discounted rate or marked as "final sale."
- Custom Orders (Labelled 'Special Shipment'): Custom orders, including those labeled as “Special Shipment,” are non-returnable due to the personalized nature of these items.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 5 business days of receiving your order. We will work with you to arrange for a replacement or refund, provided that the item meets our criteria for defective merchandise.
Thank you for shopping with BMTSuperlok.com. We appreciate your understanding and adherence to our return and exchange policy. For any questions or further assistance, please reach out to our customer service team.